Morley-Ball & Associates

Bridging the gap... to growth, understanding and unity.

Seminars & Workshops

Morley-Ball & Associates offers a wide and growing range of seminars and workshops, designed and customized to meet the needs of your group, organization or business. All presentations are dynamic, motivational, goal-oriented, and highly interactive! Click on a seminar or workshop to learn more. (Note: All seminars and workshops are a minimum of two hours in length.)

Active Listening	Preparation Workshop for the State Exam In School Counseling
Dealing With Difficult Customers	Profiting on Performance
Developing Excellent Consulting Skills	Recognizing and Accepting Diversity
Effective Customer Service	The Role of the Educator in the World of Troubled Youth: Helping Kids Cope
Effective Team Building	Time Management
Inside Out: A Motivational, Interactive Program	Transitions in the Workplace
Positive Outcomes in the Workplace Through Effective Communication	Understanding & Building Positive Relationships
Practicing Effective Leadership	.

Effective Customer Service

Participants will engage in a process of self-assessment to help them to understand the effects values, beliefs, and attitudes have in providing effective customer service. Participants will explore the importance of strong intrapersonal and interpersonal relations in the process of effective customer service. The collaborative nature of helping will be explored together with identification of specific skills and tools necessary to make customer service a win-win process.

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